HIMPACT

The Herlitz team is exceptional. Very little IT support was needed on our side and we had an uneventful go live - the benchmark of a successful implementation.format_quote

During our reference call phase, we discovered two different references were already using features that we requested. We were pleased to learn the popular features were already added to the base system for all customers. Carl impressed us with how quickly his team was able to implement system enhancements.format_quote

The Herlitz team demonstrated their value during the initial phase of the pandemic in 2020. Our team of buyers was only about halfway through training when the crisis arose, causing us to put the training on hold while we focused on our customers. The Herlitz team supported us the whole time.format_quote

HIMPACT is the most successful software implementation in the last five years and it is definitely the one with the most ROI.format_quote

HIMPACT includes many of the standard functions of our existing purchasing system but also offers a more robust set of features specific to perishable purchasing. While these features are exciting, it would be a moot point if our current IT infrastructure was not able to support the software. With HIMPACT, we expect integration to be swift and require very little internal IT intervention. We are confident that the features available to our fresh procurement team will be a considerable asset in the areas of inventory and margin management, freeing up time for our procurement team to laser focus on category management.format_quote

If you had told me that the only time we would be involved in this project would be to sign the contract and to celebrate the successful rollout only six months later, we wouldn’t have believed you.format_quote

Carl Herlitz, his team, and their solution showed that they not only understand the grocery industry, but also that they are eager to listen to our needs and deliver a service that empowers us to overcome our unique challenges.format_quote

With HIMPACT installed, our store’s customer service went from 78 percent to over 95 percent with lower levels of inventory. We are buying smarter and making our customer’s experience even better.format_quote

When rolling out HIMPACT, we started with purchasing from smaller vendors first. We were delighted to see higher customer fill rates and reduced inventories. This trend continued as we eventually rolled out our largest vendors.format_quote

We are excited to partner with Herlitz as they assist us in continuing to improve our customer service levels, our company’s inventory and forecasting performance as we move down our path of continuous improvement.format_quote