HIMPACT

As everyone has discovered through the trials and tribulations of a global pandemic, independent retailers, although smaller in size and scope, have been tremendously responsive to the needs of their customers in the marketplace. Our partnership with Herlitz has been correspondingly similar: Herlitz has been very responsive and attentive to the needs of Associated Grocers, Inc. in our HIMPACT implementation project. We fully expect that this level of service will continue after we’ve gone live; just as our independent retailers will continue to excel at customer service post-pandemic.format_quote

This is probably the 9th or 10th time we have used the PO upload for our Seasonal Show Orders and it is mind boggling how fast it goes. This year we created 268 POs in a couple seconds. It is a great, great tool. It is not only useful for huge PO orders but it is also a time saver for those orders that you have to work out in excel for whatever reason.format_quote

Our current system (E3 TRIM) was a great workhorse, but we needed better tools to compete in today’s marketplace ... Their new solution, HIMPACT, gives us the tools to meet and exceed our customer’s expectations.format_quote

I worked on quite a few truck split vendors yesterday. I had one vendor consisted of 4 PO’s. All went well with no issues. I must say, this is my favorite feature!format_quote

After a few weeks with HIMPACT, our customer service levels began to rise. We were soon hitting our goal. In just a short time, customer service levels ran 1-2 percentage points above our goal and have stayed consistently at or above our goal ever since.format_quote

HIMPACT includes many of the standard functions of our existing purchasing system but also offers a more robust set of features specific to perishable purchasing. While these features are exciting, it would be a moot point if our current IT infrastructure was not able to support the software. With HIMPACT, we expect integration to be swift and require very little internal IT intervention. We are confident that the features available to our fresh procurement team will be a considerable asset in the areas of inventory and margin management, freeing up time for our procurement team to laser focus on category management.format_quote

As AGNE has grown over the years, it’s important we upgrade our technology to match the needs we have from our independent retailers. We oversee a large distribution center with thousands of SKUs, so it’s critical we have the efficiencies in a buying and inventory management system that can satisfy the dynamic needs of our business. On the tailwinds of COVID-19, we needed additional support to maintain our growing and evolving supply chain. We are confident that HIMPACT will provide the assistance our team needs to perform at the next level.format_quote

We are excited to partner with Herlitz as they assist us in continuing to improve our customer service levels, our company’s inventory and forecasting performance as we move down our path of continuous improvement.format_quote

By switching to HIMPACT, URM has converted from E3TRIM to TRIM on steroids!format_quote

Carl Herlitz, his team, and their solution showed that they not only understand the grocery industry, but also that they are eager to listen to our needs and deliver a service that empowers us to overcome our unique challenges.format_quote