HIMPACT

After a few weeks with HIMPACT, our customer service levels began to rise. We were soon hitting our goal. In just a short time, customer service levels ran 1-2 percentage points above our goal and have stayed consistently at or above our goal ever since.format_quote

If you had told me that the only time we would be involved in this project would be to sign the contract and to celebrate the successful rollout only six months later, we wouldn’t have believed you.format_quote

Our current system (E3 TRIM) was a great workhorse, but we needed better tools to compete in today’s marketplace ... Their new solution, HIMPACT, gives us the tools to meet and exceed our customer’s expectations.format_quote

When rolling out HIMPACT, we started with purchasing from smaller vendors first. We were delighted to see higher customer fill rates and reduced inventories. This trend continued as we eventually rolled out our largest vendors.format_quote

I worked on quite a few truck split vendors yesterday. I had one vendor consisted of 4 PO’s. All went well with no issues. I must say, this is my favorite feature!format_quote

As AGNE has grown over the years, it’s important we upgrade our technology to match the needs we have from our independent retailers. We oversee a large distribution center with thousands of SKUs, so it’s critical we have the efficiencies in a buying and inventory management system that can satisfy the dynamic needs of our business. On the tailwinds of COVID-19, we needed additional support to maintain our growing and evolving supply chain. We are confident that HIMPACT will provide the assistance our team needs to perform at the next level.format_quote

During our reference call phase, we discovered two different references were already using features that we requested. We were pleased to learn the popular features were already added to the base system for all customers. Carl impressed us with how quickly his team was able to implement system enhancements.format_quote

Since we started buying on HIMPACT, inventory has dropped by 30 percent and fill rates have increased by 6 points. HIMPACT recommended better brackets that gave us more competitive pricing. Overall, our costs are lower and business is up 10 percent.format_quote

HIMPACT is the most successful software implementation in the last five years and it is definitely the one with the most ROI.format_quote

The HIMPACT solution and the Herlitz team really impressed us. Not only was their expediency with loading our data impressive, but also their openness to listen to our requirements and adapt their solution, even while in the demo phase. These and other considerations were essential to our decision. Another key point was that HIMPACT has a full PO Management module; whereas other solutions do not.format_quote